Frequently asked questions
How Do I Place An Order?
Ordering is simple. Just click on the item you are interested in, add it to your cart and select your method of payment.
What are your payment and shipping policies?
I accept credit cards and Paypal. Paypal is the most secure and the preferred method of payment.
I will ship using USPS Priority Flat Rate Shipping, after packing your purchase carefully to protect from damage. Shipping will occur within 48 hours of receipt of payment or you will receive an email indicating that it will take a little longer.
What are your available designs and measurements?
I strive to create jewelry you will enjoy wearing for many occasions to come. If you do not find exactly what you want please let me know. I would be honored to work with you on a personal, custom design.
The measurements I give in my descriptions are approximate ~ I try my best to represent the item in real terms but I can make errors and cannot be held responsible. If you have questions regarding size, fit or color please contact me.
Do you do custom orders?
Custom orders are awesome and very welcome but will be a final sale, non returnable/non refundable. This would also apply to bridal party orders.
What's your policy on refunds & returns?
If you are unhappy with your order for any reason please contact me within 3 days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.
Postage charges are non-refundable and the customer must pay for the return postage cost.
I will only use your shipping and billing address, and contact information to:
Communicate with you about your order
Fulfill your order
For legal reasons (like paying taxes)
How do you credit other artists?
I often purchase hand made lampwork or polymer clay pieces to use as a focal in my work. I will give credit to those artists unless I no longer have that information.
What size bracelet should I purchase?
If you're not sure how long a bracelet you should purchase, you can use these guidelines:
Measure your actual wrist size just below your wrist bone, using a flexible tape or a string. Based on the fit you prefer, add this much:
Snug fit: 1/4 - 1/2 inch
Comfort fit: 3/4 - 1 inch
Loose fit: 1 1/4 inch
How long do I want my necklace?
Long necklaces are popular right now. Consider Opera or Rope length. Here is a chart that will help: